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Shipping & Returns

Payment:

Please note: Orders from outside the Netherlands will receive a manually made Paypal Payment request. Paypal is not integrated into the website yet.


Shipping:

 Zeven Katten has a fixed shipping and packaging rate of € 3,95 within the Netherlands, and € 8,50 within Europe. This is regardless of your order size or quantity up to a maximum of 100 x 50 x 50 cm, and/or 10 kilo's. We usually ship package post DPD or UPS 

Free shipping is applied when your order is over € 50,00 within the Netherlands or € 100,00 within Europe.

All international orders will receive a paypal invoice within 24h of ordering for easy payment. Yes we ship worldwide, contact us via the contactform to get a shipping estimate if you are outside Europe.
Outside the EU 21% salestax will be deducted from the item price.

 Returns:

All products can be returned without question within 14 (fourteen) working days of receipt. Please contact us beforehand. You will get a full refund minus shipping. Please note that all products must be delivered to Zeven Katten in their original and saleable state, to get a full refund.

Digital products are not eligible for refunds or returns.

 Returns only get a refund when Zeven Katten is contacted prior to the return and an agreement has been reached. The refund amount is decided on a case to case basis and is influenced by the following: 
  • Administrative costs

  • Salability of returned products

  • Guarantees

  • Leniency

     
 All shipping costs for returns are paid by the customer. The only exception is for an upheld complaint  
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